31 May How Social Media is Quietly (Yet Radically) Changing the Way We Buy Stuff
By Ryan Holmes
The little robotic vacuum cleaners have been around for more than a decade now, but after some Googling I discovered that recent models have taken things to a whole new level: scheduling, wireless integration, advanced “dirt detection,” etc. I had to have one. What followed was an unintentional crash course in the potential (and pitfalls) of shopping and customer service in the social media era. View Full Article >>
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